Courier Terms & Conditions
REINDEER Courier Service Limited in conjunction with its affiliates is engaged in the transportation of shipments by the following services: Sameday, 4 Hour, Rush, Direct, Overnight The services offered to the customer are in accordance with the terms and conditions set out herein and in accordance with REINDEER Courier’s published and or specified rates.
2.0 Commodities Serviced & Restrictions:
Reindeer Courier offers services of general commodities, as usually defined, subject to the following restrictions:
2.1 Maximum Weight & Size:
Reindeer Courier may, in its sole and absolute discretion, not accept or may refuse to provide service in respect to any Package or article: Weighing more than 50 pounds; or exceeding 45 inches in length. Length is the longest side of the Package or object. Irregularly shaped Packages or objects are to be treated as if they were in a rectangular box for the purpose of measuring.
2.2 (a) Limitation of Liability of Reindeer Courier:
If no Declared Value is declared in writing by the Shipper to Reindeer Courier as in clause 2.2(b) below, it is agreed that for claims purposes (including a claim based upon failure to deliver, mis-delivery, damage, loss or theft of packages), Reindeer Courier’s liability is limited to a maximum of $50 per shipment regardless of the circumstances, including but not limited to, the gross negligence or negligence of Reindeer Courier and its employees, contractors or agents. However, for all late or delayed shipments, clause 2.2(c) applies
(b) Limitation of Liability of Reindeer Courier:
An additional charge must be paid to Reindeer Courier if the Shipper wishes to obtain Declared Value protection in excess of $50 per shipment. However, Declared Value protection does not protect against late or delayed shipments: see 2.2(c) below. The maximum Declared Value for a shipment is $1,000, in which case Reindeer Courier’s maximum liability will be $1,000. However, all jewelry shipments (other than costume jewelry) are limited to a maximum Declared Value of $500 per shipment. Any effort by the Shipper to declare a value in excess of these maximum amounts shall be null and void. The acceptance for carriage by Reindeer Courier of any shipments bearing a Declared Value in excess of these maximum amounts does not constitute a waiver of this provision.
(c) Limitation of Liability for Consequential Losses:
Reindeer Courier shall not be liable for any special, incidental or consequential damages (collectively, the "Consequential Damages") including, but not limited to, loss of profit incurred by the Shipper or any other person or company as the result of Reindeer Courier’s (or its agents) acts or omissions, including gross negligence or negligence causing damages, failure to deliver, mis-delivery, loss or theft of shipment, or late or delayed shipment. In any such event, Reindeer Courier’s liability shall be limited to either a refund or credit of the shipping charges (pursuant to the terms of Reindeer Courier’s shipping guarantee in effect at time of shipment, if the shipment has been guaranteed by Reindeer Courier to arrive on time).This limitation of liability applies to all shipments, regardless of whether the Shipper has declared a value of the shipment (as per 2.2 (b) above) and paid the additional charges. In no event shall Reindeer Courier be liable for Consequential Damages even if advised in advance of the possibility of such damages.
(d) Items for which Reindeer Courier has no liability:
Notwithstanding anything in clause 2, Reindeer Courier will have no liability whatsoever for: (i) any items that are prohibited herein from being shipped with it; (ii) loss or damages to perishable items requiring protection from heat or cold, to the extent the loss of damages results from exposure to heat or cold or the perishable nature of the items; (iii) any loss or damages to any package due to improper packaging; and (iv) any causes beyond Reindeer Courier’s control such as acts of God, strikes, lockouts, and power disruptions.
No Service shall be rendered in the transportation of tenders. Should a Shipper ship a "tender" without written approval from Reindeer Courier, Reindeer Courier will not be held responsible in any manner, financially or otherwise, for the consequences of failure to deliver a shipment by a stipulated time.
2.4 No Dangerous Goods:
No service shall be rendered in the transportation of any dangerous goods/hazardous materials
2.5 Items Prohibited/Restricted by Reindeer Courier:
No service shall be rendered in the transportation of any of the prohibited items listed below. In the event that any such prohibited article enters the Reindeer Courier system, this does not constitute a waiver on the part of Reindeer Courier and Reindeer Courier shall have no liability whatsoever for delay, loss or damage to any such article, even if the Shipper has entered a Declared Value on the shipping document. Shippers are prohibited from shipping articles of unusual value via Reindeer Courier. Articles of unusual value shall be deemed to include, but are not limited to: Currency, negotiable instruments (except cheques) and money orders; human remains in any form; any shipment that, in Reindeer Courier’s judgment, could cause damage or delay to equipment, personnel, or other Shipments.
2.6 Perishable & Thermal-sensitive Goods:
Reindeer Courier does not provide a protective service for the transportation of perishable commodities or for commodities requiring protection from heat or cold. Such commodities will be accepted for transportation solely at the Shipper’s risk of damage occasioned by exposure to heat or cold.
2.7 Prohibited by Law:
No service shall be rendered by Reindeer Courier in the transportation of any shipment which is prohibited by law or regulations of any federal, state, provincial, or local government in the origin or destination.
3.0 Right of Inspection:
Reindeer Courier reserves the right to open and inspect any Shipment tendered to it for transportation, but is not obligated to do so.
Refer to your rate guide in effect at the time of shipping for specific rates; or call Reindeer Courier for details: or refer to the quoting section on the Reindeer Courier website. Rates are subject to change at anytime without notice.
5.0 Refusal of Shipments:
Reindeer Courier reserves the right to refuse any Package that by reason of the dangerous nature or any other character of it’s contents is liable, in judgment of Reindeer Courier, to soil, taint, or otherwise damage other merchandise or equipment, or that is economically or operationally impracticable to transport, or that is improperly packaged, wrapped, or labeled.
6.0 Proper Packaging & Labeling:
Packaging: (Consider that Reindeer Courier and its affiliates may operate using a high-speed, high-volume, highly automated distribution system; Shippers must package their shipments in a manner that properly protects the contents during transportation.) Packages tendered to Reindeer Courier must be packed or wrapped as to meet the requirements. Reindeer Courier will not be liable for delay, damage to or loss of goods caused or contributed to by defects or inadequacy of the packaging used by the Shipper, or for damage to or loss of the packaging used by the Shipper. The use of Reindeer Courier - provided packaging is not a guarantee that an item is sufficiently packaged for transportation. Reindeer Courier does not provide special handling for Packages bearing "Fragile," Package orientation markings (e.g., "UP" arrows or "This End Up"), or any other similar markings.
Labeling: Every package tendered to Reindeer Courier must contain complete From and To details including postal code or Zip code, contact names, telephone numbers and an Reindeer Courier tracking number. Reindeer Courier cannot deliver to a P.O. Box and or a Rural Route number. Shipments require a street address including apartment/suite/unit numbers and the consignee’s telephone number. Multiple-piece shipments (as defined in section 7.1) must be labeled with the full delivery address on each piece and each piece individually marked "1 of 3", "2 of 3", "3 of 3", etc.
Reindeer Courier reserves the right to reweigh shipments, notwithstanding that a weight has been declared on the shipping document. The reweighed weight determined by Reindeer Courier may be applied for the assessment of rates, and the Shipper agrees to pay same. Reweighing adjustment charges may not be reflected on the same invoice as the original transportation charges.
7.1 Multiple-Piece Shipments:
All shipments covered under a single Reindeer Courier waybill/tracking number are considered a single shipment for the purpose of calculating shipping charges.
7.2 Rounding Measurements:
Shipment dimensions must be rounded up to the closest whole inch. Shipment weights must be rounded up to the next whole pound.
8.0 After Hours Charge:
An additional premium is applicable for each package/order with a required pickup or delivery time outside Reindeer Courier’s Regular Operating Hours. Reindeer Courier’s Regular Operating Hours are; but not restricted to: Weekdays from 8:00am to 5:00pm excluding Statutory Holidays. These hours are subject to change without notice. The Shipper must inform an Reindeer Courier customer service representative during regular operating hours of their intent to have a shipment picked up or delivered after hours. The Shipper will then be advised the service availability depending destination and will quote the price at that time. The shipper is also responsible for providing Reindeer Courier with contact information of a person also available during the times requested of the order in the event of an unexpected issue.
also mark the waybill appropriately. The Shipper agrees to pay for the service and any charges associated in the event the consignee or third party fails to pay the invoice. A & B Courier reserves the right to place the customers on a cash only basis as well as any other legal rights and remedies available to it.
8.1 Redirect Charge (Address Correction Charge):
If Reindeer Courier is unable to deliver any shipment because of an incomplete or incorrect address; A & B Courier will make reasonable efforts in locating the correct address. If the correct address is located, the Shipper will be notified of the correction on their delivery service bill. An additional fee, set forth in the Reindeer Courier Pricing applicable to the Shipment in effect at the time of shipping, will be assessed to each Package within the Shipment for this service.
8.2 Extended Area Surcharges:
An additional charge may be assessed for shipments picked up from or delivered to certain extended areas or remote locations.
8.3 Waiting Time Charge:
A "Waiting Time Charge" may be applied when an Reindeer Courier driver has to wait for either a pick up or delivery of a shipment. Refer to your price schedule for rates.
8.4 Vehicle Charge:
A "Waiting Time Charge" may be applied when an A & B Courier driver has to wait for either a pick up or delivery of a shipment. Refer to your price schedule for rates.
All applicable Federal and Provincial taxes required by law will be charged on all delivery costs and surcharges. The customer agrees to pay Reindeer Courier any and all taxes assessed to their account.
10.0 Payment for Service:
Reindeer Courier’s credit terms require payment of all charges upon receipt of Reindeer Courier’s invoice. The Shipper agrees to pay Reindeer Courier all shipping charges in the event of nonpayment by the Consignee or the alternative party invoiced. In the event the customers fails to pay the invoice, Reindeer Courier reserves the right to place the customer on a "cash only" basis as well as implementing any other legal rights and remedies available to it.
10.1 Collection Costs:
Customer is responsible for all expenses in the collection of monies that have not been paid within the terms specified; or when the Shipper assumes responsibility of payment of shipping charges in the event of nonpayment by the Consignee or the alternative party invoiced.
10.2 Declined Payments/NSF Fees:
Reindeer Courier reserves the right to apply an Administration Charge should a Customer default on paying for services due to declined credit card, insufficient funds to cover Pre Authorized Payment Plan and or payment by cheque.
11.0 Future Changes:
Rates, charges terms and conditions and services are subject to change without notice. The most current rates, charges, terms and conditions and services may be obtained online at www.reindeerdelivery.ca or by calling 647-980-1355.